Vacation Property Rental Management

We are a family-owned business that grew organically through our great love for Kapalua Bay and West Maui. We had made the area our vacation destination of choice for most of our lives until one day, we decided to put down roots and call this tropical paradise home.

Over the course of frequent visits, we came to know many of the homeowners in the Kapalua resort and looked forward to seeing them each year. When they learned we would be permanent residents, things naturally progressed to the point where we kept watch over their prized investments.

We proudly oversee more than 50+ privately owned homes in Kapalua and continue to welcome new guests and homeowners to manage their vacation homes. Our focus is vacation rental management and hospitality, providing one-on-one customer service to our guests and homeowners at the highest level.

Following our dreams years ago and becoming a part of the island was the best decision we ever made! We hope to provide you with Hawaiian vacation rentals that you will want to come back to for years to come. Search for the perfect home away from home with Aloha Vacation Villas today!

Our property management services:

 

  • 24/7 real-time account status through a personal, secure login, and password.
  • Monthly financial statements documenting revenue and itemized property expenses.
  • Controlled key-access and documentation of all properties.
  • Property marketing for all properties on Google advertising platforms and social media.
  • Full property maintenance services.

Vacation Services for our Guests and Homeowners:

  • Online booking portal through our website as well as other major property rental marketing channels.
  • Secure online payment process via any major credit card.
  • Timely and professional guest communication; i.e. reservation confirmations, detailed arrival instructions, invoice delivery.
  • Security deposit protection plan.
  • Housekeeping service included.

On-Call or On-Site concierge services.

  • Concierge service available to assist with airport transportation as well as other guest services; i.e. exclusive tours & excursions, spa services, personal chef services, and more.

Marketing:

  • We have a dedicated marketing manager who maintains our online presence promoting our properties on social media and with advertising on Google. This also includes seasonal e-mail marketing, maintaining a responsive integrated website, and a variety of other unique tangible efforts.

Our Focus is Occupancy:

  • Our industry-leading reservation software and highly trained team continue to deliver both short-term and long-term rental results for our property owners. Our team is well trained and familiar with each property we represent.

Guest Services:

  • Our dedicated Guest Services Team caters to our guest's every need. We are available 24 hours a day. We anticipate our guests' needs by maintaining in-home directories and welcome information packets. Pre-arrival personalized service, during stay concerns and activities, and post-departure relationship management help distinguish us from our competitors.

Homeowner Relations:

  • Homeowners enjoy the attention and care our properties receive. Experienced housekeeping and maintenance teams, as well as our quality control inspectors, routinely inspect our owners’ properties. Additionally, homeowners are set up with a personalized account which gives easy access to monthly statements, occupancy reports, upcoming reservations, and guest information.

Quality Control:

  • Our Quality Control Team performs quality inspections prior to each check-in. Additionally, this team takes a regular inventory of supplies and maintenance needs for each property owner. Our Quality Control Team makes it their mission to exceed the expectations of each one of our guests.